To aid in allowing us to assist in the support of your system, we strongly recommend that you acquire the latest version of pcAnywhere by Symantec. With this product loaded on your system and either a connection to the internet or an available connection via a telephone line with a modem, we have the ability to respond very quickly to resolve technical support issues as they arise. You may purchase and download pcAnywhere by following the link below.

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In addition, we also offer remote, online support for those users with LANs or WANs who are utilizing either Citrix MetaFrame or Windows Terminal Server. If such access is available, we are generally able to attempt a resolution of most support issues almost immediately.
 

	FTP (File Transfer Protocol) clients:
	CuteFTP (Globalscape)
	WS_FTP Pro (Ipswitch Software)
	Text Editors:
	TextPad (Helios Software Solutions)

	Data Compression Utilities:
	WinZip (WinZip Computing, Inc.)